We sell a power dialer, so we read everyone else's pricing pages and terms. Almost all of them say unlimited calling. Read the terms and it usually means one of four things.
A number behind the word. CloudTalk's fair usage policy gives its unlimited US and Canada calling "a limit of 10,000 minutes per user per month on all plans".
Dialer calling left out. JustCall's fair usage policy says its unlimited calling "may not be used for scaled telephone uses including but not limited to telephone operators, call centers, and/or telemarketing professionals".
A charge on calls nobody answers. PhoneBurner's acceptable use policy says it "may bill You a surcharge of $0.01 per call" for calls that go unanswered or are overly short, when it deems them excessive.
A fair use clause with no number. Aircall and Salesfinity both have one, and neither publishes the threshold.
A few say it plainly. Orum: "Orum does not limit any dials on any paid plans." Kixie and Mojo list unlimited minutes on their dialer plans. Ours, TalaLevel, includes unlimited US calling on every plan, from $47 a seat a month.
Then there are seat minimums. Aircall's power dialer is $50 a seat billed yearly with a three-seat minimum, so one rep pays for three. JustCall's needs two seats and Orum's needs nine. Orum, Nooks, Kixie and Koncert don't publish a price at all.
Before you buy a dialer, ask three questions. Is there a number of minutes behind "unlimited"? Are dialer or automated calls excluded? Are unanswered calls charged?
The full guide compares every price, for one rep, four reps and ten: